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Hello stars,
We are very sorry for the problem you are experiencing.
We are working hard in order to avoid issues like this in the future since we want you to continue to enjoy playing our game.
We want to inform you that the points will be kept. We cannot reset the points.
Unfortunately, technical problems can occur all the time. If you have specific issues related to this unexpected change, you can contact the support.
We can only promise we will do our best in order to avoid this kind of situation in the future.
Best regards,
your Big Bang Empire Team.
