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Game not working

Cant log in game not working

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#1 Jason777

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Posted 22 November 2020 - 18:30 PM

Getting really annoying that the game doesn't want to work. Works for some minutes and then fails again .....


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#2 dparadise

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Posted 22 November 2020 - 18:33 PM

We are aware of the problems, and trying to fix it.


Happy Holidays. Wishing you all a happy, healthy and amazing 2021!

#3 Jason777

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Posted 22 November 2020 - 18:35 PM

Well, it's the whole day like that already. Can't get anything done like this


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#4 wuffy

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Posted 22 November 2020 - 18:47 PM

Yes, only have had brief moments to get things done for the last 6 hours and that is after attempting to log in over and over.   Very frustrating day.   This is not fun.



#5 dparadise

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Posted 22 November 2020 - 18:50 PM

If I would be able to do something about it, I would have done instantly. We understand it's frustrating, but it's not like a choice or something ;) Imagine support running around for 40+ servers on their free Sunday. It's not like they are getting paid or something, they do this for the players :) Got to admit, I haven't been able to get back in for about half an hour now myself :( Kinda wanted to finish my energy today lol

 


Fun fact though: The most unreliable server of the game, is still running strong without a single interruption, nutaku1 and 2 :D


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Happy Holidays. Wishing you all a happy, healthy and amazing 2021!

#6 Jason777

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Posted 22 November 2020 - 18:56 PM

Nutaku is a server on its own, so ofc they go unharmed ;)

And I get it's Sunday, but then again, no rest for game developers lol 


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#7 dparadise

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Posted 22 November 2020 - 18:58 PM

You don't want to know... they were offline a whole weekend last year summer, never called it reliable ever again lol


Happy Holidays. Wishing you all a happy, healthy and amazing 2021!

#8 Jason777

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Posted 22 November 2020 - 19:12 PM

I didn't had any problem with Nutaku server. Not even that weekend you're talking about. Only thing is when the whole Nutaku was in maintenance, but that can't be called a problem lol


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#9 dparadise

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Posted 22 November 2020 - 19:24 PM

True :) And as for no Sundays for Devs... OMG, I so much agree. No rest for the wicked :)


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#10 lozenges

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Posted 22 November 2020 - 23:45 PM

When problem will be solve successful?  This almost server time. And con not play via all flash and Html5.

And I have time w mobile phone (Android) more than PC which can run Html5.

 

Do you all have Html5 android application to suggest? i find in play store. But not see anyone that look work. 



#11 wuffy

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Posted 23 November 2020 - 00:18 AM

I was able to stay logged in for the last few hours of the day but now just 10 minutes after reset, game is crashing again.   Not sure what support is doing but the problem is NOT fixed.



#12 lozenges

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Posted 23 November 2020 - 01:16 AM

I just can login w mobile phone(android) now.
But I lost yesterday 3rd movie quota bc I wait for movie cooldown to avoid lost 20 diamonds. But game fall down. Also 300 energies bonus too.
And I busy yesterday day and make long movies. But I also think it is my fault for time management form not know game will broken?

Damnnn I just want to yell but I think when this game fall everytime. Why No apologize bonus give back to all players.
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#13 dparadise

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Posted 23 November 2020 - 09:54 AM

So far today, it seems the servers are running smooth, on all markets. Fingers crossed it stays like this.


Happy Holidays. Wishing you all a happy, healthy and amazing 2021!

#14 lozenges

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Posted 26 November 2020 - 05:15 AM

It is happen again!
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#15 EileenFellstein

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Posted 26 November 2020 - 05:45 AM

Did you try unplugging it and plugging it back in? :P



#16 lozenges

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Posted 26 November 2020 - 09:35 AM

Did you try unplugging it and plugging it back in? :P


It is not joke to me. I STILL CAN NOT PLAY NOW.
I have many thing and missions to do!

#17 dparadise

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Posted 26 November 2020 - 10:05 AM

It is not joke to me. I STILL CAN NOT PLAY NOW.
I have many thing and missions to do!

As does everyone else... But it is as it is, they are working to fix it. But it's not like you are the only one affected, as this is a server-wide issue. But in the end? It's just a game, not a job.


Happy Holidays. Wishing you all a happy, healthy and amazing 2021!

#18 EileenFellstein

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Posted 26 November 2020 - 10:14 AM

Look on the bright side. This normally runs 24/7. How often do you get a break when everyone else is stopped also?  If you're in the states,  it's thanksgiving. Go eat a bird and enjoy your day. Somewhere else? I dunno. find something else to do


Edited by EileenFellstein, 26 November 2020 - 10:23 AM.

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#19 Rineke

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Posted 27 November 2020 - 08:08 AM

game not working, I can not log in.






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