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#1 biged67

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Posted 04 August 2019 - 19:45 PM

I play on NU1 server and I am having issues trying to get on, it loads to 99 percent and then stops, is anybody else having the same issue? and could somebody tell the boss of the Steamy Playhouse that Rene is having issues. Thanks



#2 CaptC

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Posted 04 August 2019 - 19:51 PM

Everyone is currently locked out of Nutaku.net and Nutaku.com servers. Development is aware and working on it. 

 

Please follow this story on the US forums at https://forum.us.big...ant-login/?st=0


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#3 biged67

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Posted 04 August 2019 - 20:02 PM

Thanks, I did not know, yesterday I knew they were having issues I was getting different message.



#4 Joe57

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Posted 19 August 2019 - 13:25 PM

it says my account is gone?? what's up we still having problems?

 


how do I get in touch with my studio??



#5 CaptC

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Posted 19 August 2019 - 15:44 PM

Joe57, your issue is being handled in the ticket system. Please keep your replies there.


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#6 dranoel

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Posted 23 August 2019 - 06:08 AM

A little help here.....?? I can't access my profile. dranoelwcs? It's like my profile got erased. 



#7 CaptC

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Posted 23 August 2019 - 16:02 PM

Please submit a ticket to support, using page https://support.bigbangempire.com/. Please make sure you set the market correctly, in the upper right corner, so your request gets to the right support desk.

 

Most of our "what happened to my profile?" questions are from players who have not logged in for a while (>3 months). Such accounts may be deactivated automatically. The good news is that the account can (usually) be recovered. Support will ask for the character name, server name, registration email address, and approximate level of the character. It is very very helpful if you can attach a copy of an email receipt for a diamond purchase from that character, if you have one.

 

Given that information, we will attempt to locate and restore your character. We can't promise anything, particularly for low level characters (under level 50), but we will see what we can do.


Retired from the game. Not from life.
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