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Leaderboards/BBA Crashing Game


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#1 jasmine45

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Posted 31 December 2018 - 00:48 AM

Anyone else having an issue with the leaderboards? I get an error message after I click on the window that tells me my BBA ranking. Support ticket already opened.

#2 CaptC

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Posted 31 December 2018 - 00:55 AM

I was just logging in to post a description.  Thanks, Jasmine!  This is a common problem affecting everyone on both UK servers.

 

We are hoping for a quick fix. This is also affecting German and Russian servers.

 

Description of the problem

 

Step 1: Log into uk1.bigbangempire.com.
Step 2: Click on the rankings icon to attempt to claim BBA rewards

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BBA rewards screen will come up. 
Step 3: Click on the OK button to receive the rewards

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Step 4: Get an error message, and reboot your game

Jecl8iA.png

After you return, the BBA reward is still available... but trying to claim it always fails.


Retired from the game.  Not from life. 

In love with my Baby.


#3 Eileendover

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Posted 31 December 2018 - 01:00 AM

Same here., on UK1. Not tried UK2 yet. Came here to check


Edited by Eileendover, 31 December 2018 - 01:06 AM.

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#4 dparadise

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Posted 31 December 2018 - 01:05 AM

The issue is basically what I got especially on INT1 server, when redeeming vouchers from the advent calendar. 



#5 CaptC

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Posted 31 December 2018 - 01:09 AM

For those of you worried about actually receiving the BBA rewards, please note that we have no reason to think they are at risk. 

 

You are going to get your rewards, please relax!  :)

 

I can't tell you when the problem will be fixed, but we are hoping for a quick solution.


Retired from the game.  Not from life. 

In love with my Baby.


#6 CaptC

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Posted 31 December 2018 - 01:10 AM


 

Same here., on UK1. Not tried UK2 yet. Came here to check

 

It affects all German, Russian and English servers. We know both UK1 and UK2 have the problem.

 


 

The issue is basically what I got especially on INT1 server, when redeeming vouchers from the advent calendar.

 

Almost certainly not related. But I don't know the code, I could be wrong. I think external vouchers are likely handled with different code than internal rewards, though.


Retired from the game.  Not from life. 

In love with my Baby.


#7 Eileendover

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Posted 31 December 2018 - 01:39 AM

Yep, UK2 also. guess I will get my 1 point on each tomorrow hehe


Just a casual now


#8 Andrea6969

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Posted 31 December 2018 - 01:51 AM

This is a common problem affecting everyone on both UK servers.

Not everyone. It worked normal for me without error on UK2, wired connection and Chrome browser. :S

And it's not only UK servers but also happened to some on DE servers, according to the German forum, shoutbox comments there already a hour before the UK server reset.



#9 Donna2

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Posted 31 December 2018 - 05:07 AM

Well today when I went to rating list to collect my BBA reward it showed that I got 20 votes and I was placed 116th. My reward was 1 skill points, 1 diamond and 1000xp...when I clicked okay, it says unknown error. I reloaded and when I again went there, when I clicked okay, the same thing happened and it says unknown error, reload...

 

so is there a fix for this?



#10 Joe57

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Posted 31 December 2018 - 13:12 PM

it's not really about claiming the prize, as team manager I can't get to the leader board to make the team challange, thats the real problem

 



#11 dparadise

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Posted 31 December 2018 - 13:34 PM

it's not really about claiming the prize, as team manager I can't get to the leader board to make the team challange, thats the real problem

 

Best option on this is to use your studio fight history, and go to the studios you fought recently, to select a target you can beat, either based on history or trophies.



#12 jasmine45

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Posted 31 December 2018 - 15:28 PM

Any updates from tech support?

#13 Joe57

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Posted 31 December 2018 - 16:43 PM

Same here., on UK1. Not tried UK2 yet. Came here to check

yea Ellen it's on UK 2 also



#14 CaptC

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Posted 31 December 2018 - 17:39 PM

Any updates from tech support?

 

I am afraid we have no word yet, Jasmine.


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In love with my Baby.


#15 dparadise

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Posted 31 December 2018 - 19:44 PM

Guess it's going to be next year's first resolution: fix the bba lol


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#16 mhunter69

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Posted 01 January 2019 - 04:57 AM

It is the same on the mobile app as well.  Doesn't matter which browser.  I tried to create a ticket for it but it doesn't look like it took.  It's been over 24 hours now since the glitch.  



#17 DragonFlamez

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Posted 01 January 2019 - 08:40 AM

*Sigh* What a way to end 2018 and start 2019. :-/



#18 jancan

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Posted 01 January 2019 - 13:14 PM

same thing for me to can't  use ranking list  to duel  or get bba points see the temple ,but ranking list is really needed for duels  but i'm sure bbe took a day off to for new year and after they get over hangovers  will be fixed  .  lol 

                             

                                       HAPPY NEW YEAR EVERYONE   (party)



#19 mel25

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Posted 01 January 2019 - 14:30 PM

Happy New Year to everyone ....

 

bout time this problem was fixed ...



#20 lozenges

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Posted 01 January 2019 - 14:48 PM

My user is resolved now. Thank you and have a happy time after resolve this problem.






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