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#1 RosieRugraw

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Posted 10 October 2018 - 12:32 PM

Me and at least 3 others according to discussion on Steam forum are unable to launch game from Steam and just get the generic error message in topic title. 

 

To raise a Support Ticket you need to know the server and as I can't get in to look I don't know which it is. Never felt the need to know uo till now.

 

So 2 things:-

1. Anyone know how to determine which server you are on from Steam client if actually possible?

2. Any other Seam users having same issue?



#2 CaptC

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Posted 10 October 2018 - 12:37 PM

What is the name of your studio, and of your character? I can poke around and find you, I think.


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#3 dparadise

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Posted 10 October 2018 - 12:37 PM

Hi Rosierugraw, welcome to the forum.

 

To answer your question, I've raised this and waiting for an answer, steam-related issues. This has been mentioned before, so it's known now.

 

I'll try to post the response and help as soon as possible.

 

To determine your server, maybe I can be of assistance. I assume it's English language, do you happen to know the #1 studio of your server or a top10 studio in generic? We might be able to guess the server right away.

 

Thanks and sorry for the inconvenience.


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#4 RosieRugraw

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Posted 10 October 2018 - 12:40 PM

RosieRugraw of the Angels  and last I looked we were #1



#5 CaptC

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Posted 10 October 2018 - 12:47 PM

You are on US2. Server is found under American English on the support page.

 

gDfXIi1.png

 

It is possible to decouple your account and just use 'us2.bigbangempire.com' in a browser to play. I tend to suggest that, why put another piece of code (the steam interface) with another set of bugs in the way? 


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Retired from the game. Not from life.
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#6 RosieRugraw

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Posted 10 October 2018 - 12:55 PM

Thnx CAPTC



#7 RosieRugraw

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Posted 10 October 2018 - 13:48 PM

FYI - Just downloaded the Steam update and in with no issues    :)


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#8 dparadise

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Posted 10 October 2018 - 14:42 PM

That's great news!


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