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#1 Anjelika

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Posted 17 April 2018 - 15:00 PM

Good day everyone,

 

A question for you. Do you have problems today with loading the game? Many of my studio members are having difficulties, they cannot get into BBE at all. They are experience a 'white screen' and nothing more. It appear that I am the only one in my team that I know of that is not having these problems. Does anyone know what is wrong please?

 

Anjelika xx



#2 LaraLai

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Posted 17 April 2018 - 15:07 PM

i have not encountered this problem since being here but this could all depend on many things 

 

Are they playing through the browser ???

or wherever else this game is associated with

 

it could be that the site im on the browser never heard of this to be honest i could be wrong but if i change tabs then yeah sometimes my game struggles to load maybe they should draw a support ticket ?


 

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#3 Anjelika

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Posted 17 April 2018 - 15:16 PM

We all play from Facebook, on different browser, some use Edge, some Chrome, we are international in studio, with some playing from Czech Republic, UK and USA. I have not spoken to any USA players yet, but the problem so far is affect CZ and UK players. Only happened very early this morning, they cannot get in at all to send a support ticket, would I be able to do it for them? If so, I am not sure how. I would appreciate any advice please.



#4 LaraLai

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Posted 17 April 2018 - 15:38 PM

no i believe they have to send the support ticket as it is not ur  account and is his or her issue they would have to sort it out with support 

maybe a few things to try 

 

disable addons, plugins. clear cache or renew acces as some people in my studio did they are not even sure what that ment but it seemed to have worked haha

and maybe they should check that java or whatever flash player they use is up to date ?

 

hope this helps spank mwah 


Edited by LaraLai, 17 April 2018 - 15:41 PM.

 

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#5 jancan

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Posted 17 April 2018 - 16:28 PM

i had this happen once i had to clear all browsing  history and cookies  bbe  uses cookies and will send you a note of that but sometimes you just need to clean up your pc  but very odd so many  would have this problem at the same time . i use chrome  now works better for the time .  could be just server problem to . good luck  lets hope they get back on soon. 


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#6 Rineke

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Posted 17 April 2018 - 16:48 PM

Maybe problem is Facebook.


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#7 CaptC

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Posted 17 April 2018 - 21:46 PM

I believe Facebook is having issues. The Zuck doesn't like have to go talk to Senators and Congressmen, apparently.

 

You can decouple your account from Facebook. I recommend that highly. 

 

https://forum.uk.big...ook/#entry16461


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#8 Veronica2

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Posted 14 July 2018 - 22:29 PM

OH,my phone also show no internet connection,but my wifi is better.Than i also cannot open BBE on the website.Whats going on




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