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Does anybody know how long it takes for support to respond

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#1 marystarbright2

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Posted 03 March 2017 - 03:27 AM

I just bought Diamonds through my facebook account (The special 1,750) The game said the payment went through and facebook shows it sent the money to BBE. But no Diamonds showed up. I created a Ticket with Support. I just wanted to know if anybody could tell me how long I may have to wait for them to give me the Diamonds they owe me or refund the money back to my facebook account?


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#2 TaraBing

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Posted 03 March 2017 - 10:23 AM

Hi Mary,

 

 

I just bought Diamonds through my facebook account (The special 1,750) The game said the payment went through and facebook shows it sent the money to BBE. But no Diamonds showed up. I created a Ticket with Support. I just wanted to know if anybody could tell me how long I may have to wait for them to give me the Diamonds they owe me or refund the money back to my facebook account?

 

Sorry to hear your diamonds are missing. Have they shown up since this writing?

 

Response rates are entirely dependent upon the queue ahead of you - when did you open the ticket?

 

I hope there is a swift resolution in your future.

 

 

-TB (flower)

 


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#3 cullina

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Posted 07 March 2017 - 07:00 AM

Hello,

 

They are going to answer as soon as possible, Sorry for inconvenience.

 

Kind regards,

Big Bang Empire Team


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#4 marystarbright2

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Posted 08 March 2017 - 21:51 PM

Hi,

Thank You for the responses. Yes they fixed the issue and gave me my diamonds.







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