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#1 DevilDark

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Posted 24 December 2016 - 09:50 AM

On UK2 , when i open the link of game. then after loading the game the screen shows my last mission which was going on .the mission is completed but when i am clicking on ok button nothing is happening. Due to this i am not able to click on anything else. the game is completely stuck on the screen. 

 

please look into this asap.

 

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#2 Becky Lynch

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Posted 24 December 2016 - 11:43 AM

If you're playing on mobile try logging in on a browser on a PC. It sounds like the mission isn't clearing. You can also try reinstalling the app. If both of these do not fix the issue open a support ticket. Support can correct it.

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#3 CaptC

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Posted 28 December 2016 - 22:46 PM

Becky, do you know if the problem can be cleared on nu1.bigbangempire.com?

 

I have a studio mate with this problem.  If we have to go through nutaku support I might as well have him start a new toon.


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CaptChrissy, Producer, Abusement Park, uk1.bigbangempire.com

CaptC, Boss, Busty Spiderbabes, nu1.bigbangempire.com


#4 Becky Lynch

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Posted 29 December 2016 - 01:11 AM

Yes support can assist with it on nu1. :)

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#5 CaptC

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Posted 29 December 2016 - 01:38 AM

Glorious news!  That made my day, Becky.

 

I have posted a ticket to the UK1 queue, since there is no Nutaku queue.  I now have two players stuck... 

 

Is there a preferred place for Nutaku players to drop those tickets?


Edited by CaptC, 29 December 2016 - 01:43 AM.

Best regards,

CaptChrissy, Producer, Abusement Park, uk1.bigbangempire.com

CaptC, Boss, Busty Spiderbabes, nu1.bigbangempire.com


#6 CaptC

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Posted 29 December 2016 - 22:41 PM

Update:  One of my two stuck players (from the Nutaku server) is fixed!

 

The second got a response that claimed the problem was fixed, but he is still stuck. He has reopened his ticket.

 

The ticket I dropped on behlaf of my players was rejected. You cannot submit a bug report on behalf of another player. They need to do it themselves.  

 

Don't know if it is the right place, but the one that has been fixed submitted on UK1. The second, unfixed player submitted his bug report on UK2. I suspect it doesn't really matter.


Best regards,

CaptChrissy, Producer, Abusement Park, uk1.bigbangempire.com

CaptC, Boss, Busty Spiderbabes, nu1.bigbangempire.com





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